Refund Policy

1. How to Request a Refund

All refund requests must be made in writing to hello@shaysdrivingschool.com. Please include:

• Your full name and contact details;
• The booking or package reference;
• Proof of the original payment;
• The reason for your refund request; and
• Your banking details for the refund (to be provided securely on request).

2. Processing Time

Approved refunds may take up to 21 calendar days to reflect after the request is approved and we have received verified banking information. Refunds are, where practical, paid to the original payer and payment account used.

3. Deduction for Services Already Rendered

Any lessons or services already delivered will be deducted from the refund at the standard (non-discounted) rate that applied when the package was bought.

4. Cancelling a Special Deal or Package

If you cancel a special deal, promotional bundle or discounted package before it has been completed, all discounts, bonus lessons and promotional benefits are forfeited. Completed lessons will be recalculated at the standard per-lesson rate that applied at the time of purchase, and the balance (if any) will be refunded.

5. Reasonable Cancellation Costs

Where permitted by law, we may deduct reasonable, lawful cancellation costs actually incurred (for example third-party booking or venue fees that we cannot recover).

6. Refund Method

Refunds are paid by EFT to the account originally used to pay, where reasonably practical. If the original account cannot be used you must provide alternative verified banking details.

7. Statutory Rights Preserved

This policy does not limit or exclude any statutory rights you have under South African law, including the Consumer Protection Act, 2008.